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Add frequently asked questions and their answers. The agent will use these to respond to callers.

What additional details should the agent ask from callers?

When you're ready, click the "Talk" button in the corner to test your agent

From Message Pile to Managed Insights Table

Smart time management means knowing who to call back and when. We transform your message pile into a managed insights table, where every inquiry is automatically tagged according to your exact needs. Full 24/7 availability ensures no lead is missed, while complete control of messages stays with you.

What are the advantages of an AI call center over a human one?

The significant advantage of an AI agent is the ability to know your business in depth. Unlike a human operator limited to basic instructions, the smart agent masters your operations and services, providing accurate information in your unique style. Additionally, the agent is unaffected by work hours, holidays, or moods – it operates at peak professionalism 24/7, without the need to train rotating representatives, while maintaining a consistent and high service standard.

What are the additional advantages of an AI message center compared to a human one?

  • Multilingual response without compromise: The agent conducts professional conversations in Hebrew, English, and various other languages – allowing you to serve every customer in their native language at no additional cost.
  • Zero wait, maximum inquiries: Unlike a human operator who can only answer one call, the AI answers an unlimited number of calls simultaneously. No customer is abandoned due to "call center overload".
  • Dramatic cost savings: You enjoy cutting-edge technology at a fraction of the cost of a human call center, without inflated management fees, without manpower costs, and with operational efficiency that's several times higher.

VOCO Message Center — The Professional Choice for Your Business

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How to Get Started? Setup in 5 Minutes

AI message center for your business — personalized and ready to work

1

Enter Your Website

AI learns your business automatically

2

Choose a Plan

Select the package that fits your needs

3

Get Your Phone Number

Your message center starts working immediately

How Does an AI Message Center Actually Work?

Customer calls → Agent answers immediately and conducts a natural conversation → Identifies the inquiry type and handles it → Sends you a summary, recording and transcript. You receive a real-time notification and can view all calls in a dedicated portal.

1

Customer calls your dedicated number

2

Agent answers immediately and conducts a natural conversation

3

Identifies the inquiry type and handles accordingly

4

You receive a summary, recording, and real-time notification

Pricing & Plans for AI Message Center

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₪49.99/ per month

50 minutes included, then ₪0.4999 per minute

14 days free trial

Get Started

Free 14-day trial period

Cancel anytime

Who Is It For?

An AI message center is ideal for any business that receives customer calls and wants to provide professional, instant response:

Clinics and medical practices — appointment scheduling, information about hours, directing to departments

Law firms — receiving initial inquiries, scheduling meetings, general information

Real estate — responding to property inquiries, scheduling tours, collecting details

Stores and retail — order status, return policy, business hours

Service providers — receiving requests, scheduling, information about prices and services

Additional Options

Upgrade your message center with these add-ons (additional cost)

CRM Integration

Connect to your existing CRM system

Lead Filtering

Qualify and prioritize leads automatically

Warm Transfer

Transfer calls to your team with context

Custom Call Script

Dedicated script tailored to your business

Frequently Asked Questions

What features does the message center have?
The agent provides information about your business — location, hours, services and prices. Takes messages and callback requests, and sends you a full summary of every call with recording and transcript.
Do customers know it's AI?
The agent introduces itself as a representative of the business. The conversation is natural and professional, and most customers don't notice the difference.
What happens if the agent doesn't know how to answer?
The agent takes a message and forwards the inquiry to you with all the details. You can also set up warm transfer to a human agent.
How do I update the information the agent knows?
Through our portal you can update business hours, services, prices and answers to frequently asked questions at any time.
How long does it take to set up the service?
Setup takes just a few minutes. Enter your business details, receive a dedicated phone number, and the agent starts working.
How many languages can the agent speak?
The agent supports over 180 languages, including English, Spanish, French, German, Arabic, Hebrew, Russian, and more. You can set a default language and enable dynamic language switching during calls.
Can the agent connect to my CRM?
Yes, the agent can integrate with various CRM systems. Integration requires additional setup work depending on your system. Contact us for more details.
Can I customize the call script?
Absolutely. You have full control over the script - what the agent says, how it responds to questions, and what information it collects. You can update the script anytime through the portal.
How do I view the calls?
All calls are available in our dedicated app. You'll get full recordings, automatic transcriptions, smart summaries, and category tags. Real-time notifications sent directly to your phone.

Looking for an AI agent with different capabilities?

Message Center

Dedicated phone number
24/7 business answering service
Multilingual support
Call summary + intent tagging
Additional viewers+2
Price
$14.99/month
Instant Demo

Customer Service

Dedicated phone number
24/7 business answering service
Multilingual support
Call summary + intent tagging
CRM + caller identity + history
Custom tools support
Document sending (invoice, warranty, docs)
Additional viewers+2
Price
$500/month / 2,000 minutes
Instant Demo

Virtual Receptionist

Dedicated phone number
24/7 business answering service
Multilingual support
Call summary + intent tagging
CRM + caller identity + history
Document sending (invoice, warranty, docs)
Calendar handling (book / cancel / move)
Additional viewers+2
Price
$800/month / 2,000 minutes
Instant Demo